Retail Operations Manager (Maternity Contract)

6 days left

06 Sep 2016
04 Oct 2016
Job Type

Responsibilities include, but are not limited to:

  • Manage operational best practice across; guidelines, communications, project management, loss prevention, audit, KPI dashboard, crisis management, inventory counts, etc.
  • Reviewing, updating, communicating and implementing all Retail policies and procedures.
  • Responsible for providing solutions to all operational issues.
  • Retail Planning; including monthly P&L reviews, forecasting, KPI reporting, manpower planning, etc.
  • Overseeing the opening, closing and refit of any store locations
  • Working alongside Area Managers and Head of HR to ensure that all Retail staff are fully trained and conversant with the Company's systems, policies and procedures.
  • Reduce operating costs and drive cost saving projects.
  • Overall responsibility for third party contracts.
  • Manage commercial calendar for the business prompting on key dates and activity to drive performance and proactive trading.
  • Managing delivery of key retail programs and initiatives.
  • To build effective relationships with retail partners.
  • Interact with the regional teams to ensure consistent implementation of brand strategy.
  • Regularly visit stores to review and improve retail practices.
  • Controls and manages the level of in-store inventory, and collateral materials. Ensure their timely availability for marketing activities.
  • Ensure thorough and up to date knowledge of the retail industry, including competitors, retail partner performance and consumer trends.

The successful candidate must have the following experience and personal skills;


  • Significant experience at Management level gained from a multi site retail environment (ideally 100 stores or more)
  • Proven ability to reduce costs and drive efficiencies across a complex multi-site operation
  • Proven experience in reviewing and implementing effective procedures and business processes for an operations department
  • Effective P&L accountability
  • Experience gained delivering large scale projects that have driven successful change over multiple retail sites and head office departments

Personal skills;

  • Strong commercial aptitude
  • Good interpersonal skills
  • Strong analytical skills
  • Clear and accurate communication skills
  • Good interpersonal and influencing skills
  • A common sense approach with the ability to identify and resolve issues promptly
  • Demonstrate an outstanding retail knowledge and possess a high degree of service orientation

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