Customer Service Advisor

7 days left

City of London
£20000 - £22000 per annum + Bonus and Benefits
07 Sep 2016
05 Oct 2016
Rebecca Cannell
Customer Service
Job Type
The Role:

Due to continued growth, the Customer Service team are looking for a dedicated Advisor to come on board and provide a first class service to our global customer, focusing on our English speaking markets. The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an immediate impact within a large, multilingual department.

This role will be responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-growing fashion e-commerce environment, which will broaden as the team grows

What You'll do:

*Assist customers with order enquiries via several channels (chat, email and telephone);
*Provide product and service information to customer when necessary;
*Work with Partner Services and Operations teams to resolve any order discrepancies
*Be the face of the brand to our customers and partners alike

Who You Are:
*Ideally, minimum of 1+ years' experience in customer service, preferably in a luxury/fashion retail environment
*Excellent verbal and written communication skills in English
*Ability to work under pressure in a fast-paced environment
*Confident and articulate
*Passion for fashion and a good understanding of fashion brands
*Proficient user of IT systems, both customer service specific and windows packages
*Strong listening skills
*Problem solver with strong organizational and follow-up skills
*Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed
*Passion for providing exceptional customer service

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