Customer Services Executive

5 days left

Location
London
Salary
£18000 - £25000 per annum
Posted
07 Sep 2016
Closes
05 Oct 2016
Ref
4533
Contact
Niamh Hull
Function
Customer Service
Sector
Luxury
Job Type
Permanent
Level
Assistant
A unique luxury lifestyle brand and community is looking for a customer service executive to join their tea.

The business offer the finest luxury products and services, sharing all experiences, inspiration and creativity with our discerning, worldly clients.

The company turns the exceptional into the truly extraordinary and are looking to recruit an experienced Customer Service Executive who can continue this message via sublime customer service standards.



Key Responsibilities:

*To deal with customer inquiries both telephonically and by email utilising Magento eCommerce system for order management/customer fulfilment.
*To manage and resolve successful outcomes to customer complaints maintaining statistics.
*To provide customers with accurate product and service information, updating web store product catalogues and content on the website using Magento & WordPress where required.
*To accurately administer new customer information into the CMS & CRM system.
*To update existing customer information on a daily basis and confirm accuracy.
*To process customer orders, forms and applications using Magento eCommerce system.
*To identify and escalate customer service priority issues and then follow up.
*To route calls appropriately via Horizon ensuring quality customer journey is maintained.
*To follow up customer calls where necessary to ensure the highest quality service.
*To detect unusual customer behavioural trends and liaise with Operations team.
*Ensure all actions are in-line with Data Protection Act in online environments.
*To ensure output is against agreed defined service levels for calls and on-line responses.
*To deal with general enquiries and resolving customer service issues and complaints via live chat and social media (Twitter, Facebook etc.) and to escalate when appropriate.



Key skills and experience required:

1.Excellent verbal and written communication skills.
2.Excellent listening skills.
3.Customer focussed.
4.Prior experience in Magento eCommerce CMS
5.Proficiency in Microsoft Office (Excel, Outlook in particular)
6.Organisational skills.
7.Attention to detail.
8.Team work.

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