Customer Services Supervisor - Interior Design

Location
London
Salary
£30000 - £50000 per annum
Posted
22 Sep 2016
Closes
20 Oct 2016
Ref
4534
Contact
Niamh Hull
Function
Customer Service
Job Type
Permanent
Level
Supervisor
Role Overview

The UK's leading manufacturer of luxury and bespoke furniture is looking to hire a Customer Services Supervisor to take ownership of the function and develop this area of the business.

The business has achieved 50% average growth over the last three years and prides themselves in the unmatched quality of fine British craftsmanship and outstanding service. With this in mind they are looking to hire an ambitious self-starter to lead the customer services team.

In this role you will work closely with customers and team members from all over the business, including; production, sales and merchandising to improve our customer's experience.

The ideal candidate will have previously been in a position where you have designed and implemented customer service processes to deliver the highest level of service to external clients.

This role offers great career progression and a chance for you to grow substantially within the business. You will receive on-the-job training, learning all aspects of how a successful company is run, with the view to becoming a future leader in our business.

Key Skills Required

Excellent phone etiquette

People management

Strong focus on people

Ability to working in a fast-paced environment

Dedication to resolving problems

Fantastic communication skills

Ability to support the team and carry out independent investigation

Experience of customer service in the luxury sector is an advantage.

Knowledge of SAP, Microsoft Outlook and Excel is an advantage.

Accountabilities

Working in a team dedicated to providing excellent customer service by phone and in person.

Coordinate repairs, reworks and remake of our pieces.

Liaise with all areas of the business to ascertain the origin of customer service issues.

Maintaining B2B relationships throughout the course of interior design and construction projects

Aftersales care

2 direct advisor reports