QA Manager (Maternity Cover)

28 Sep 2016
26 Oct 2016
Production, Quality
Job Type

Process Implementation

  • Communicating clearly and transparently across departments and supply chain; building relationships effectively to facilitate business objectives

  • Designing, presenting and Implementing new processes and procedures to make the department scalable for a growing business and to ensure the smooth running of the implementation

  • Drive, publish and establish KPI's for efficient stock checking and management of quality issues discovered at intake

  • Undertaking change management within the department to ensure new practices are being adhered to.

  • Constant presentation of analysis of department methods and practices and improvements that can be made.

  • Working towards the overall improvement of communications between the warehouse and head office teams to meet our overall goal of improved quality from sample to bulk delivery.

  • Making relevant and commercial suggestions to improve ways of working

General Tasks

  • Overseeing all garments coming into and leaving the QC area and any garments within the warehouse with QC issues.

  • Working directly with head office to ensure that stock is examined in order of merch priority

  • Ensuring the highest company standards for incoming deliveries of clothing, footwear, jewellery and accessories (men's and women's).

  • Providing leadership and Managing a team to apply standard AQL spot checks to all relevant product at intake stage

  • Working transparently with head office and the supply chain to identify suppliers for 'green lighting'

  • Working transparently and directly with head office across departments to ensure prompt commercial response to 'live' QA issues and accurate visible debit process

  • Managing non-compliance at intake stage:
    • Communicating clearly and transparently with head office and the supply chain
    • Negotiating commercial prices, lead times and transit for 3rd party processing
    • Ensuring KPI's are met for rejected stock and that all issues are resolved and communicated clearly and efficiently
    • Documenting the process in a transparent and consistent way
    • Working across departments and the supply chain to co-ordinate the debiting and logistics of any styles that need to be returned to suppliers

  • Weekly visits to Head Office to discuss sales, issues and progress.

  • Working with head office to assess the supply chain based on quality performance

  • Managing the flow of faulty customer/store returns within the business and implementing new procedures where needed.

  • Carrying out accurate stock counts for returned stock and documenting this effectively

  • Using and understanding stock control systems and communicating to correct parties when moving stock around the business.

Business Skills

  • Proactively prioritize own workload in line with Meetings Schedule and Critical Path

  • Contribute to seasonal evaluation of the Supply Base (SWOT).

  • Keep work station clean, tidy and well organised.

  • Be part of the decision making process, able to challenge self and others and make recommendations to improve products and ways of working

  • Act professionally and adapt style according to the audience

  • Support and play a part in building a successful team

  • Be approachable and use active and effective listening skills to manage information.

  • Know what and when to refer upwards and what to manage on own initiative.

  • Set high standards: Be actively involved in the setting of short and long term action plans

  • Seek ideas that change and improve ways of working which are openly discussed

  • Take pride and responsibility for own work; be able to take on additional tasks when necessary