Customer Service Adviser - Luxury Online Retailer -London -£22k

City of London
£22000 per annum + Bonus, staff discount and more
12 Oct 2016
09 Nov 2016
Eva Konca
Customer Service
Job Type

Customer Service Adviser - Luxury Retailer - London - £22k

This is a unique opportunity for an experienced luxury retail sales professional to join a very successful luxury online retailer as a Customer Service Advisor!

The company

My client is one of the world's largest online luxury multi-brand retailers. Offering amazing benefits, a great work culture and a competitive salary, this is a perfect company to join if you are looking for a fulfilling and exciting career in customer care.

The role

  • You will be responsible for always providing a high level of customer service to clients via all communication channels.
  • Provide information on products and services to customers
  • Cross-sell and up-sell to customers over the phone and via email
  • Work closely with other teams when needed to resolve any order or delivery issues
  • Keep up to date with current trends and brands

The candidate

  • You must have an excellent knowledge of luxury fashion, current trends and different products and brands
  • Excellent communication skills - written and verbal
  • Able to work in a fast-paced, high pressure environment
  • You must have previous experience working across multiple luxury brands
  • You will have really great problem solving skills, knowing how to handle a variety of different customer complaints
  • Flexible schedule as you may work evenings, weekends and holidays if needed

The package

£22k + quarterly bonus, staff discount, private medical & dental insurance, 32 days holiday and more!

Successful candidates will be contacted about this role and similar roles.

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