Reception & Locker Room Host

04 Oct 2016
01 Nov 2016
Job Type
To be the 'face' of a luxury department store and take team members, visitors, temporary staff and all personnel on a journey as they arrive at the London store through the team and visitor entrance. This dual purpose role is often the very first impression that people will have as team members or visitors and the experience they have needs to be world class.

At reception the role will greet team members and visitors and process them on to their destinations, you can be expected to direct them to the correct place, contact their appointment host, arrange the correct access via our systems and perform other reception duties as outlined below.

The locker room host role is crucial, we provide a world class service for our customers and we expect nothing less than this for our team members, with 5,000 lockers controlled via our access control system, dry cleaning, bag storage, exceptional team member grooming facilities and a drying room this area will be vibrant and bustling. This role requires the ability to check in staff members bags and luggage.

This role encompasses both aspects of the team and visitor entrance and will be fundamental in our operation of the store.

Key Responsibilities
*Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
*Directs visitors as necessary by maintaining team member and department directories
*Assists building security by following procedures, issuing visitor / team member badges
*Use of telecommunication system
*Maintains safe and clean reception area by complying with procedures, rules, and regulations
*Arranging building access in advance for large groups such as inductions and departmental meetings

Person Specification

Qualifications/ Training
*Trained in administrative and clerical procedures
*Knowledge of customer service principles and practices
*Good working knowledge and understanding of computer systems
*Specifically MS Office suite software
*Prior training on telephony systems (Avaya, Cisco etc)

*Previous experience in reception or concierge service essential
*Luxury retail knowledge advantageous
*Experienced in dealing with multiple stakeholder levels from team members to senior leaders
*Highly organised

Personal Attributes/ Behavioural Skills
*Personable and friendly
*Excellent verbal communication
*Easily able to multi-task and prioritise
*Ability to successfully handle pressure
*Customer focused
*To be able to stand, sit and walk regularly during your shift