Customer Service Manager - Gourmet retailer - Central London
Customer Service Manager - Gourmet retailer - Central London £31K About The Company: My client is well established Gourmet Food Retailer and They are now looking for a Customer Service Manager to join their team in Heart of London.Customer Service Manager is to support the Head of Events and the Customer Service Officer to create an outstanding service orientated experience for all customers and contractors.Working closely with the Manager and all other customer facing colleagues to ensure that the customer experience aligns with the Vision and Values of the Trust.About The Candidate:Educated to Level 5 in Business Management or Marketing or equivalentPrevious experience in a high profile, demanding customer service environmentThe right image is essential, so smart presentation is a pre-requisite. Honest and reliable, and trustworthy in dealing with petty cash payments and daily reconciliationExcellent Verbal, Written Communication and Listening Skills and Enjoy customer service in retail sales environment beside Intermediate level of MS Office required, including Outlook and Word, with a basic level of Excel and PowerPoint.About The Role: Investigate and resolve any customer complaints quickly and patiently as well as responding to customer orders and request via telephone and email.Liaise with suppliers to arrange collections, delivery items and Perform the receptionist and Market concierge duties by welcoming visitors and managing day-today activitiesCorrespondence and email management as well as Check product availability for customer orders and order or restock items if necessary to satisfy the customer and Help customers register online and process their ordersCommunicate with customers about their orders, including any delays or changes in delivery. Writing reports analysing the customer service and Developing feedback and complaints mechanisms for customers and Continuously improve the customer service procedures, policies and standardsInterviews will be offered IMMEDIATELY to successful applicants with the view to start ASAPDue to the high volume of applicants only successful candidates will be contacted.
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