Customer Service Officer - Gourmet Retailer - Central London
Customer Service Officer - Gourmet Retailer - Central London £25K-£26K About The Company: My client is well established Gourmet Food Retail and They are now looking for a Customer Service Officer to join their team in Heart of London.The Customer Service Officer will partner with cross functional business groups to manage Work as part of the customer service team to offer excellent service and increase sales as well as deliver a high- quality client experience in day to day service. You are responsible as the first point of contact to Communicate courteously with customers and contractors face-to-face. Strong leadership skills, communication and analytical ability is critical to the role as well as a strong technical acumen. The primary function of the Customer Service Officer is to support the Customer Service Manager and contribute towards a thriving customer focused environment.Acting as the first point of face to face contact to all customers and contractors for the Trust you will be expected to deliver outstanding service and create an environment that aligns to the Vision and Values of the Trust About The Candidate:A good standard of education with sound knowledge of Maths and EnglishFriendly and approachable demeanour, but professionalThe right image is essential, so smart presentation is a pre-requisite. Honest, reliable and approachableIntermediate level of MS Office required, including Outlook and Word, with a basic level of Excel and PowerPointPrevious experience in a high profile, demanding customer service environmentExperience in visual merchandising and retail marketing desirablePassionate about food and related issuesTeam player but able to work alone and take responsibility, with a "can do" attitude and Passionate about food and related issuesAbout The Role:Provide advice to customers and contractors by providing information on the products and servicesHelp customers make selections by building customer confidence; offering suggestions and opinionsProcess all transactions using the Electronic Point of Sale systemInvestigate and resolve any customer complaints quickly and patientlyManage daily activities of team members and their various client interactions. Interviews will be offered IMMEDIATELY to successful applicants with the view to start ASAP Due to the high volume of applicants only successful candidates will be contacted.
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