Customer Service Officer - Gourmet Retailer - Central London

Location
London
Salary
£25000 - £26000 per annum
Posted
27 Jul 2018
Closes
24 Aug 2018
Ref
57535/001
Contact
Pooya Sarfaraz
Function
Customer Service
Sector
Retail
Job Type
Permanent
Level
Senior
Customer Service Officer - Gourmet Retailer - Central London £25K-£26K

About The Company:

My client is well established Gourmet Food Retail and They are now looking for a Customer Service Officer to join their team in Heart of London.

The Customer Service Officer will partner with cross functional business groups to manage Work as part of the customer service team to offer excellent service and increase sales as well as deliver a high- quality client experience in day to day service. You are responsible as the first point of contact to Communicate courteously with customers and contractors face-to-face. Strong leadership skills, communication and analytical ability is critical to the role as well as a strong technical acumen. The primary function of the Customer Service Officer is to support the Customer Service Manager and contribute towards a thriving customer focused environment.

Acting as the first point of face to face contact to all customers and contractors for the Trust you will be expected to deliver outstanding service and create an environment that aligns to the Vision and Values of the Trust

About The Candidate:

A good standard of education with sound knowledge of Maths and English

Friendly and approachable demeanour, but professional

The right image is essential, so smart presentation is a pre-requisite. Honest, reliable and approachable

Intermediate level of MS Office required, including Outlook and Word, with a basic level of Excel and PowerPoint

Previous experience in a high profile, demanding customer service environment

Experience in visual merchandising and retail marketing desirable

Passionate about food and related issues

Team player but able to work alone and take responsibility, with a "can do" attitude and Passionate about food and related issues

About The Role:

Provide advice to customers and contractors by providing information on the products and services

Help customers make selections by building customer confidence; offering suggestions and opinions

Process all transactions using the Electronic Point of Sale system

Investigate and resolve any customer complaints quickly and patiently

Manage daily activities of team members and their various client interactions.

Interviews will be offered IMMEDIATELY to successful applicants with the view to start ASAP

Due to the high volume of applicants only successful candidates will be contacted.