Online Merchandising Executive

30 Jul 2018
27 Aug 2018
Melanie Mitchell
Job Type
Online Merchandising Executive, Buckinghamshire

About The Company...

Our client an award-winning British luxury brand are looking for an Online Merchandiser to join us at their head office in Buckinghamshire. The successful candidate will play an integral role in the digital marketing team and work closely with customer service, operations and finance teams to grow digital sales through our eCommerce platform; managing the optimisation of product listings, developing and managing multi-channel promotional plans in conjunction with the rest of our marketing team and managing the day to day running of the platform, including creating reports and analysing data. This is a varied and exciting role in an expanding luxury goods business that will provide the right candidate with growth and development.

About The Role…

Manage and develop a market leading online shopping experience, including product information (copy, photography etc), stock, delivery and payment options.

Analyse the trading performance of all products, demonstrating variances across regions. Recommend and implement improvements to ensure KPIs are achieved

Control and implement processes to maximise Rates of Sale, stock availability, return on advertising spend and customer satisfaction with entire sales process

Work with the marketing team to propose and execute promotional plans, including email, paid digital and social media, which incorporate eCommerce best practice

Working with the Digital Marketing Manager, formulate, present and sign-off monthly and quarterly plans and budgets. Work with the Marketing, Operations and Finance teams to forecast the required resource to support those plans.

Track & report performance against agreed KPIs, constantly looking to improve based on data and customer feedback.

Maintain and generate key reports on a daily, weekly and monthly basis as necessary and present when/where needed. Able to extract, manipulate and present data to senior management.

Manage the process, where required, of compiling all product information and imagery and load into the relevant digital platforms

Analyse customer communications to identify improvements and trends in our correspondence, ensuring customers are developed through their purchase cycle

Provide support to operational teams, ensuring all orders are dealt with in a timely and efficient manner, with appropriate and regular customer communications throughout the process

About You…

Minimum of 2 years previous experience of online merchandising for a recognised brand

Demonstrable understanding and experience with eCommerce Platforms (ideally Shopify and Trade Gecko) and CRM Systems (ideally MS Dynamics)

Strong numerical & analytical skills, comfortable manipulating data within native software and via Excel

Proven communication skills with the confidence to work cross-departmentally and with all seniority levels on a regular basis.

Experience of working with successful cross-departmental teams to deliver against KPIs

Superb written and spoken English

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