Customer Service Supervisor - Contemporary Womenswear Brand

Location
City of London
Salary
£23000 - £27000 per annum
Posted
10 Aug 2018
Closes
07 Sep 2018
Ref
EK075265
Contact
Eva Konca
Function
Customer Service
Sector
Womenswear
Job Type
Permanent

A fashion forward, contemporary womenswear brand based in East London is seeking a Customer Care Supervisor to join their team. We need a customer focused individual who will flourish in a high paced customer service role within a dynamic and growing online fashion business.

This fashion brand is highly sought after and a fantastic employer who retain their staff and provide internal progression and development.

The Role:

  • Act as the primary point of contact for all customers
  • Manage customer calls and emails in a timely manner, maintaining a polite and positive tone of voice.
  • Responsible for all social media client queries
  • Manage out-of stock queries and ensure customers receive notifications as lines are replenished
  • Create reports about queries received, processed and those that remain unresolved
  • Ensure best practice by taking an active part in identifying and resolving systemic issues within the Customer Care team
  • Manage the team working in the stockroom on order fulfilment - conduct all new started training.
  • Take ownership of the stockroom - ensuring it is clean and tidy, managing all stationary
  • Support the Logistics Manager with any invoice inquiries.
  • Manage the Customer Service Assistant

The Candidate:

  • At least 2 years' customer care experience in a head office environment.
  • Excellent written and spoken English
  • Computer literate, Word, XL, Email and main Social Media applications
  • Punctual, polite and a team player
  • Solution focused

The Package:

  • Salary up to £27k

Due to the high volume of applications only shortlisted candidates will be contacted.

Connect with us! Follow us on LinkedIn, Facebook, Twitter or Instagram to hear about our latest job opportunities and more.

Apply for Customer Service Supervisor - Contemporary Womenswear Brand

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Drapers Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Drapers Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.