Customer Service Assistant - Luxury Brand - 9 month FTC

Location
City of London
Salary
Up to £22000 per annum
Posted
21 Aug 2018
Closes
18 Sep 2018
Ref
EK075510
Contact
Eva Konca
Function
Customer Service
Sector
Luxury
Job Type
Permanent
Level
Assistant

This world renowned luxury brand are currently looking for a customer service assistant to join their head office team in London. This is a 9 month FTC. This role is ideal for someone with a at least 1 years online customer service experience working for a fashion brand.

The Role:

  • You will be responsible for always providing a high level of customer service to clients via all communication channels - telephone, chat and email
  • Keeping up to date with all product knowledge
  • Provide customers with product knowledge when necessary

The Candidate:

  • Previous experience working in luxury retail or customer care is a must to be considered
  • Online customer service experience is a must
  • Excellent communication skills - written and verbal
  • Able to work in a fast-paced, high pressure environment
  • Passionate about luxury fashion, current trends and different products
  • You will have really great problem solving skills, knowing how to handle a variety of different customer complaints
  • Excellent English is a must
  • Ideally available immediately

The Package:

  • Up to £22k + bonus
  • Amazing company benefits

Successful candidates will be contacted about this role and similar roles.

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