German Speaking Customer Adviser

Location
London
Salary
£17000 - £21000 per annum + + £2000 clothing allowance
Posted
23 Aug 2018
Closes
20 Sep 2018
Ref
1234
Contact
Paris Brown
Function
Customer Service
Sector
Retail
Job Type
Permanent
Level
Junior
The Customer Service Professional will be accountable for the following Key Accountabilities:

*Gain and Grow Market Share
*Build customer relationships by creating a welcoming and gracious ambience
*Achieve monthly sales plans and contribute to the department's sales plan
*Acknowledge and celebrate milestone events and use strategic selling skills to execute sales opportunities that create lifetime memories for our customers
*Achieve individual sales plan and support the achievement of the department's sales plan through consistent achievement of conversion rate and average transaction value by utilising cross-selling and up-selling opportunities.

Service Excellence:

*Provide a level of service that customer's value and an experience
*Act as a trusted authority to reduce customer effort in the resolution of their concerns
*Honour commitments as the customer advocate between internal departments and business processes to resolve customer dissatisfaction and build enduring relationships.
*Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the customer's experience
*Create loyalty to the brand through delivering excellent service always

Efficiency and Productivity

*Respond to customer needs in a consistently efficient and accurate manner
*Display expertise in multi-system, multi-tasking environment to manage calls, written correspondence and business processes
*Teamwork
*Contribute to the success of the department through working to achieve the department's goals and taking responsibility for all customer inquiries

By Applying to this advert you consent to the following use of your Data:
The storage & use of candidate data & CVs for recruitment processes; including sharing their employment details & CV with our client partners.
The storage of passport, residence cards or visas for compliance purposes according to UK employment law.
The storage of contact details from candidates & clients to ensure recruitment processes can be carried out and the sharing of that data should that be necessary during recruitment processes.

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