Customer Service Adviser- Spanish and Italian speaking

Location
London
Salary
£21000 - £24000 per annum
Posted
29 Aug 2018
Closes
26 Sep 2018
Ref
C004
Contact
Farah
Job Type
Permanent
Position Overview

Customer Service adviser is a highly skilled; contact center-based individual who manages diverse customer needs (new sales, after-sales support and general enquiries) for multiple channels including Shopping, E-Commerce, Customer Service and Retail. The Customer service Professional provides the experience to every customer and develops strong customer relationships by ensuring the delivery of the highest service levels through the pursuit of excellence!


Customer Service Advisor will exhibit skills in the following competencies:

*Credibility: Demonstrates character, displays professionalism
*Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, takes calculated risks
*Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes.
*Partnership: Collaborates productively, cultivates and manages talent, communicates with impact.
*Execution: Strives for excellence, delivers results, and measures outcomes.


Our understanding of the Role

*Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines.
*Primarily a phone-based role within a call center environment.
*Using numerous in-house software systems, CRM platform and payment gateways
*Handling a number of customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution.
*Meeting sales targets, customer response times, Customer Satisfaction results
*Supporting with Customer Experience administrative tasks when requested
*Liaising with internal departments as well as external business partners
*Acting a Matches brand ambassador at all times


WHAT SKILLS ARE NEEDED FOR THE ROLE

● Business level proficiency in English, written and spoken
● Business level proficiency in a second language written and spoken,
● Previous Contact Centre experience
● Ability to handle difficult conversations and provide positive resolutions
● Natural confidence, strong listening skills and diplomacy skills
● Natural affinity in learning new systems and processes in a digital environment
● Computer literate
● Strong time management skills with the ability to plan, prioritise and meet deadlines.
● Strong analytical skills

Required languages: German, French, Spanish, Italian, Korean, Japanese, Italian, Mandarin

By Applying to this advert you consent to the following use of your Data:
The storage & use of candidate data & CVs for recruitment processes; including sharing their employment details & CV with our client partners.
The storage of passport, residence cards or visas for compliance purposes according to UK employment law.
The storage of contact details from candidates & clients to ensure recruitment processes can be carried out and the sharing of that data should that be necessary during recruitment processes.

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