Senior Personal Shopper - Mandarin Speaker

Location
London
Salary
£32000 - £40000 per annum
Posted
05 Sep 2018
Closes
03 Oct 2018
Ref
JEN/901960
Contact
Jennifer Barry
Function
Sales
Sector
Luxury, Womenswear
Job Type
Permanent
Together, this client-obsessed team create an unrivalled, personalised shopping experience in the luxury fashion industry. They understand the international world of luxury fashion and lifestyle, and use this to provide an elite service focussed on earning heart share of their clients.

One of their priorities is to increase the spending power of an existing client book along with engaging new clients, while developing potential clients. They approach every opportunity with innovation and develop loyalty through an understanding of personal style, lifestyle needs and brand/product preferences.

About the role:
You will be responsible for cultivating and developing relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. You'll develop a unique skillset as you engage and drive customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.

We need someone with strong client development skills, solid commercial acumen and a deep knowledge of luxury fashion to play an instrumental part in driving the team to achieve their targets. Experience of working with high profile clients in the luxury fashion industry is essential, combined with a capability to develop strategies and action plans.


*You will develop the Private Client base (a portfolio of 50-150 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Private Client service.
*You will maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI's.
*You'll create and send personalized communications to your clients, to inform them of new products, designers and other news that is relevant to their interests.
*You'll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
*You'll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
*You'll manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-related activities within the appropriate spend level.
*You'll support the Customer Service team to resolve Private Client issues when necessary.
*You'll attend brand events as required to aid business development and act as a brand ambassador.
*You'll coach and develop your team, providing guidance and direction to help improve their overall level of client support and sales techniques

*You'll have proven experience in luxury fashion sales, with a proven track record of exceeding sales targets, with the drive and motivation to sustain this.
*You'll have deep knowledge of current, international, fashion trends, designers and products, and a passion for styling.
*You'll ideally have experience of people management, coaching and developing to build a high performance culture.
*You'll bring an existing strong client book, with an elite list of clients (totalling at least £3m/$4m).
*You'll be able to understand and interpret analytics into recommendations.
*You'll be resilient, with a problem solving and solutions focussed attitude, with a logical approach to situations
*You'll have a proven ability to engage and build customer relations (clienteling).
*You'll have excellent written and verbal communication etiquette in English.
*You'll be an excellent team player but also able to work on own initiative.
*You'll be comfortable with ambiguity, adopting a flexible approach.
*You'll be able to deadlines.
You'll have strong computer literacy and an understanding of the digital world

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