Online Client Supervisor - British WW Brand

Location
City of London
Salary
£24000 - £27000 per annum
Posted
11 Sep 2018
Closes
09 Oct 2018
Ref
EK075265
Contact
Eva Konca
Function
Customer Service
Sector
Luxury, Womenswear
Job Type
Permanent

A fashion forward, contemporary womenswear brand is based in East London and currently seeking a Customer Care Supervisor to join their team. We are looking for someone with at least 2 years' experience handling online customer queries and requests in a fashion related environment.

This fashion brand is highly sought after and a fantastic employer who retain their staff and provide internal progression and development.

The Role:

  • Act as the primary point of contact for all customers
  • Manage customer calls and emails in a timely manner, maintaining a polite and positive tone of voice.
  • Responsible for all social media client queries
  • Manage out-of-stock queries and ensure customers receive notifications as lines are replenished
  • Create reports about queries received, processed and those that remain unresolved
  • Ensure best practice by taking an active part in identifying and resolving systemic issues within the Customer Care team
  • Manage the team working in the stockroom on order fulfilment - conduct all new started training.
  • Take ownership of the stockroom - ensuring it is clean and tidy, managing all stationary
  • Support the Logistics Manager with any invoice inquiries.
  • Manage the Customer Service Assistant

The Candidate:

  • At least 1-2 years of customer care experience in a head office environment
  • Excellent written and spoken English
  • Computer literate and exeperienced with Word, Email and main Social Media applications
  • Punctual, polite and a team player
  • Solution focused

The Package:

  • Salary up to £27k

Due to the high volume of applications only shortlisted candidates will be contacted.

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