Customer Care Assistant - Luxury Jewellery Brand

Location
City of London
Salary
£20000 - £21000 per annum + Benefits + Bonus
Posted
11 Sep 2018
Closes
09 Oct 2018
Ref
KM075650
Contact
Chloe Brassey
Function
Customer Service
Sector
Luxury
Job Type
Permanent
Level
Assistant

Are you a recent graduate looking for the next step in your career? This internationally known jewellery brand with a huge presence in the USA and Asia are looking for a customer care assistant to join their growing Customer Care team in London.

The Role:

  • Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
  • Provide expert product and service information to customers when necessary
  • Work with partner services and operations teams to resolve any order discrepancies
  • Process all web returns in a timely manor
  • This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service

The candidate:

  • Previous experience working in a luxury environment is essential
  • Excellent verbal and written communication skills are required
  • Able to work under pressure in a fast-paced environment
  • Be able to solve problems and deal with customer complaints in an efficient and timely manner
  • Passionate about luxury fashion, products and trends

The Package:

  • Salary is £21,000 plus excellent benefits and bonus scheme

Please send CVs to kayla.mayston@fsrl.co.uk

Due to the high volume of applicants only successful candidates will be contacted about this role and similar roles.

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