Customer Service Assistant - Luxury Company

Location
London
Salary
£22000 - £25000 per annum
Posted
25 Sep 2018
Closes
23 Oct 2018
Ref
KM07518
Contact
Eva Konca
Function
Customer Service
Sector
Luxury
Job Type
Permanent
Level
Assistant

Customer Service Assistant needed to join the Head Office team of this luxury watch and repairs company, based in Central London. The ideal candidate is a driven, engaging and tenacious individual looking to further advance their career in customer service, while working in a vibrant team!

The Role:

  • Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
  • Provide expert product and service information to customers when necessary
  • Work with partner services and operations teams to resolve any order discrepancies
  • Process all web returns in a timely manner
  • This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service

The Candidate:

  • You will have at least 1 years customer service experience in a luxury brand
  • You will be organised, efficient and professional and have a strong work ethic
  • Excellent computer literacy skills
  • You have excellent written and spoken English
  • You will be passionate about the luxury industry and delivering exceptional customer service
  • You will be flexible, upbeat, engaging and cooperative and work well within a team

The Package:

  • Salary up to £25,000

Please email your CV to kayla.mayston@fsrl.co.uk today to apply.

Due to the high volume of applicants only shortlisted candidates will be contacted.

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