Customer Care Assistant - Luxury Jewellery Brand
Are you a recent graduate looking for the next step in your career? This internationally known jewellery brand has a huge presence in America and Asia. They are now are looking for a Customer Care Assistant to join their growing customer care team in London.
- Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
- Provide expert product and service information to customers when necessary
- Work with partner services and operations teams to resolve any order discrepancies
- Process all web returns in a timely manor
- This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service
- Previous experience working in a luxury environment is essential
- Excellent verbal and written communication skills are required
- Able to work under pressure in a fast-paced environment
- Be able to solve problems and deal with customer complaints in an efficient and timely manner
- Passionate about luxury fashion, products and trends
- Salary is £21,000
- Excellent benefits
- Bonus scheme
Please send CVs to firstname.lastname@example.org to apply.
Due to the high volume of applicants only successful candidates will be contacted about this role and similar roles.
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