Customer Service Manager - Jewellery - West London

Location
London
Salary
£30000 - £34000 per annum + Benefits
Posted
02 Dec 2018
Closes
30 Dec 2018
Ref
KM075801
Contact
Eva Konca
Function
Customer Service
Sector
Luxury
Job Type
Permanent
Level
Manager

Customer Service Manager needed to join a contemporary jewellery brand best known for their beautiful and uniquely crafted pieces. Based in West London, you will form an integral part of a fast and successful growing business!

The Role:

  • Confidently manage a team and supervise all aspects of customer service through a variety of channels including calls, email, web and social media platforms
  • In charge of overseeing all aspects of customer service experience to troubleshoot processes and procedures and make improvements to the quality of service
  • Be able to provide training to team members where needed
  • Manage and analyse statistics and compile reports
  • Set a clear mission for the team and ensure strategies are followed to ensure targets and KPIs are met
  • In charge of dealing and resolving escalated complaints

The Candidate:

  • 2-3 years previous managerial customer service experience working within a luxury environment
  • Ability to lead, motivate and develop a team is essential
  • Experience of working towards and monitoring team KPIs
  • An ability to work in a fast-paced environment and under pressure
  • Be able to build relationships with clients and solve any escalated issues

The Package:

  • Salary up to £34,000 (dependent on experience)
  • Commission and excellent benefits!

Due to the high volume of applications only shortlisted candidates will be contacted.

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