Temporary Customer Service Advisor - French 

Location
London (Central), London (Greater)
Salary
Up to £12p/hour
Posted
31 Jul 2019
Closes
28 Aug 2019
Ref
RC4393
Sector
Luxury
Job Type
Temporary
Level
Assistant

Temporary Customer Service Advisor - French 

An exciting opportunity has presented itself to support a busy, luxury, eCommerce brand. This role is for 2 months and shall be reporting into The Head of Digital. 

• Customer Service: Providing excellent customer service is a pivotal part of this role. You will take orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner. You will be responsible for all web domains. 
• Waiting Lists: Ensure all customer waiting lists are continuously monitored. Try and source items from alternative locations for immediate delivery or contact customers as soon as items come back into stock 
• Failed/Un-confirmed Orders: Monitor on a daily basis failed or unconfirmed orders at the website. Check with customers to see if there was a problem with the website and or you/we can help them complete the transaction 


EXPERIENCE: 
• Must be fluent in French 
• Proven track record of working effectively and efficiently within a busy retail environment 
• Experience with an online or other retailer would be beneficial 
• Good administration skills, ability to type, with a systematic approach to logging of information and form filling 
• Experience of Excel would be an advantageous 


CANDIDATE PROFILE: 

• Passionate about your work with a ‘can-do’ attitude 
• Sharp attention to detail with a systematic approach to their work 
• Well presented, with good verbal and written communication skills 
• Well organised, systematic and logical 
• Highly motivated with a disciplined approach to problem solving 
• Someone who enjoys getting real satisfaction from their job and giving their full effort 

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