Wholesale Operations and Customer Service Supervisor

Location
Watford, Hertfordshire
Salary
Good Salary DOE
Posted
19 Aug 2019
Closes
16 Sep 2019
Ref
CS and Ops
Function
Operations, Wholesale
Job Type
Permanent

Our client, one of UK’s leading Sportswear brand-houses, is looking for an experienced, organised and self-motivated Wholesale Customer Service and Operations talent to work within a friendly, enthusiastic and excelling Operations team.

THE JOB DESCRIPTION

As the Wholesale Customer Service and Operations Supervisor, you will work with strategic key accounts and directional independent accounts. You liaise with international suppliers to ensure timely deliveries of goods to the client. You will resolve any arising issues. You will be a proactive, diligent and energetic individual with excellent organisational and communication skills.

  • Ensuring product lists are created on the ERP system
  • Uploading Sales orders in the ERP system
  • Create and send sales order confirmations to customers.
  • Create purchase orders
  • Send vendors all required order information, bar code information, anti-counterfeit label order, packing information and shipping information.
  • Track – production schedules, review Critical Path weekly; identify any potential issues. Raise any such issues/delays with Operations Manager, Sales team and with customers if necessary.
  • Stock receipts – Doing GRN once goods have arrived into our warehouse.
  • Allocations – Once goods have arrived, ensuring relevant orders are allocated
  • Picking – Creating pick tickets when goods are due to be dispatched
  • Dispatch – Making relevant customer bookings for dispatch.
  • Housekeeping – ensuring data is kept clean and updated
  • Ad hoc reporting and customer service.

REQUIRED SKILLS AND EXPERIENCE 

  • At least 3-4 years’ experience in Operations/ Production or Supply Chain Co-ordination experience in the apparel/fashion industry
  • Experience of working with overseas factories. 
  • Experience on FOB shipments and shipping documentations required from China, India, Indonesia and Turkey sources for exporting to the UK, EU, Middle-East and USA.
  • Good team player with ability to work independently with a great work ethic and ability to take on additional tasks when necessary
  • Experience on using Spreadsheets, Pivot Tables and having any other relevant analytical skills for reporting will be an advantage.

 

Key Words

Wholesale Operations, Supply Chain Support, Production Coordinator, Supply Chain Assistant, Logistics, Shipping, Order Management, Sales Order Processing, Purchase Order Processing, Manufacturing Allocation,  Order Fulfilment, Operations and Logistics, Operations and Logistics, Customer Operations, Wholesale Operations, Supply Chain Support, Production Coordinator, Supply Chain Assistant, Logistics, Shipping, Order Management, Sales Order Processing, Purchase Order Processing, Manufacturing Allocation,  Order Fulfilment, Operations and Logistics, Operations and Logistics, Customer Operations, Wholesale Operations, Supply Chain Support, Production Coordinator, Supply Chain Assistant, Logistics, Shipping, Order Management, Sales Order Processing, Purchase Order Processing, Manufacturing Allocation,  Order Fulfilment, Operations and Logistics, Operations and Logistics, Customer Operations.

Similar jobs

Similar jobs