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Customer Relations Manager

We are recruiting a Customer Liaison manager to join our team. We are looking for an individual with a passion for jewellery and a love for the Loquet brand.

As a growing business, with ambitious plans, Loquet is an exciting place to work. If you are a people person, highly organised and excited about the prospect of working in a fast-paced, direct to consumer business with a thriving web business and partners across the globe, find our more below.

- Candidates should ideally come from a luxury fashion or jewellery background. This is an ideal opportunity for someone who has a passion for jewellery and wants to focus his or her career in this area.

- We are looking for someone who can handle themselves under pressure maintaining professionalism throughout all situations, have a proven track record of working in a fast paced environment and be flexible to change.

- We require a manager who is passionate about delivering excellent customer service and prepared to go that extra mile, taking accountability and responsibility for his or hers role.

Typical daily tasks:

The Customer Liaison Manageris responsible for providing outstanding customer service, demonstrating superior product knowledge to customers, and creating a personable shopping experience that will make the customer feel welcome, inspired and relaxed.

- Oversee our ecommerce orders, shipping and enquiries ensuring efficient processes are in place and working alongside our external shipping partners.

- Be knowledgeable of and perform sales support functions related to online procedures.

- Working with our production and creative teams to deliver exceptional customer service relating to bespoke, in-store and online sales.

- Capable of using multiple systems to provide information regarding pricing, product and delivery queries.

- Develop a high level of product knowledge so as to creatively suggest additional styles to compliment customer selection when needed.

- Offer to call other locations if merchandise is unavailable within store.

- Ensure proper presentation, organization, storing, and replenishment of stock.

- Alert senior managers to inventory and other inaccuracies.

- Manage administrative work through filing, inventory, customer follow-up including bespoke sales and repairs.

- Ensuring system notes are updated and information is communicated efficiently to required departments.

- Work with our CRM team to support our customer profile and contact information to increase personal sales.

- Supporting the online team in achieving sales goals.

- Ability to work independently as well a part of a small studio team.


- Previous experience of at least 2-3 years in luxury customer service or sales.

- Excellent written and verbal communication skills and interpersonal sensitivity.

- Proven ability to prioritise and multitask.

- You must have a positive and professional demeanor.

- Excellent attention to detail.

- Fluent in English; knowledge of any other language is greatly appreciated.

- Genuine passion for luxury.

- Good knowledge of MS Office and Outlook is also required.

- Any experience with ecommerce platforms such as Magento would be a strength although not essential.


  • Sick pay
  • Company pension
  • Employee discounts

Application deadline: 30/06/2020

Job Types: Full-time, Permanent

Salary: £28,000.00 to £35,000.00 /year

Customer Relations Manager

Loquet London Ltd
West London
3 - 5 years of experience
Assistant Manager

Published on 21 May 2020