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Customer Service Advisor

This is an opportunity for a Customer Service Advisor to join a quality fashion brand. You will work within a team to ensure accurate, on time and safe delivery of all orders, as well as driving sales and answering customer enquiries via phone, email and live chat.

Responsibilities:

  • Place orders, process exchanges and refunds, and answer any questions, in a prompt, courteous and efficient manner.
  • Communicate with customers via the phone, email, live chat.
  • Work with the warehouse and carriers to ensure that the customer has the best delivery experience.
  • Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct.
  • Where possible, establish long-term relationships with key customers based on data about their preferences, behaviours and purchases.
  • Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff

The candidate: 

  • Proven track record of working effectively and efficiently within a Customer service or ecommerce   environment.
  • Good administration and numerical skills.
  • Excellent IT skills, including Outlook and Microsoft.
  • Experience with using Zendesk or a comparable CS system.
  • Excellent verbal and written communication skills.
  • Well organised, systematic and logical.
  • Highly motivated with a disciplined approach to problem solving.

Customer Service Advisor

East Midlands
Permanent
Assistant
Experienced Non-Manager
Commensurate with experience

Published on 29 Jun 2021

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