Skip to main content

Customer Service Associates - Watch Servicing Specialists

Within their watch servicing speciality our client has been for many years seen as the industry trailblazer. Lifting away the mystique often associated with watch aftersales, they have enabled this vital service proposition to be accessed directly by watch wearers. The company already have a main service centre established within London’s main jewellery district and have served consumers countrywide from this single facility.

Job Role:
Quite recently an initiative to have a physical presence in Northern England within a prestige department store setting, a customer contact/consultation space has been newly opened.

It is within this concession that this business is looking to further team build and offer reassurance regionally as to the breadth of horological repair services offered as well as marketing pre-owned luxury watches for sale.

Most often on-site repairs would be battery replacement alongside adjusting bracelets & fitting watchstraps. The variety of mainly Swiss Watch brands that you may be working alongside should prove to be most motivational, encouraging your appetite to ever learn and appreciate more each manufactured timepiece that enters your sphere of care responsibility.

Throughout the varying processes from receipt of goods to approval of estimate, right the way to advice that all is now complete, pristine, and ready for collection – you will constantly keep all parties best informed. Then you will organise for payment, collection / onward delivery whatever most efficiently reunites our client’s timepiece with their rightful owner. Customer recommendations are key to building confidence in the service speciality offered – this is an area that once goods are returned you will actively encourage clientele comment and review online.


It would be beneficial to possess both an interest and understanding of watch products – some basic technical experience would be preferable.

As the job role indicates your talent world should very much be all about ‘customer service’ so good experience with emails coupled with day-to-day administration efficiency will be important.

Your approach is ever client respectful, and your conversational style needs to be consultative, concise, and able to demonstrate purpose to bring about satisfactory resolution for all.

Individually you are comfortable handling luxury goods in a detailed, safe, and methodical manner.

As your horological passion and learning develops there will be personal shoppers keen to learn and appreciate other pre-loved Luxury Watches that are be available to be sold. So, a dextrous approach counter side is a fantastic asset to have – be it repair or purchase anew you will delight in the solutions that you can uniquely on-site propose.

A market area that is enjoying considerable trading success – this is super opportunity to develop your industry credentials and awareness to the next level. To apply please forward your CV to the team at JML.

Customer Service Associates - Watch Servicing Specialists

Manchester City Centre
Good salary terms + performance review + development opportunities

Published on 6 Jan 2022

Share this job now