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Senior Military Tailor/ Workroom Manager

Established in 1830, Samuel Brothers are bespoke military and civilian tailors, please visit www.samuelbrothers.co.uk  

Main Responsibilities include:

  • Responsible for planning daily tailoring tasks and managing/distributing workload
  • Customer Consultation – measuring and undertaking interim (on and offsite) and seeing garments though to delivery
  • Undertaking fittings
  • Customer communication & interaction 
  • Customer administration and maintaining records
  • Undertaking Quality Control of finished and interim fittings and resolving issues accordingly
  • Answering general queries by telephone or in person.
  • Deliver training where required and identifying training needs.
  • Maintain quality of service to ensure business growth and customer satisfaction.
  • Respond to and follow up Contract/Sales enquiries, using appropriate methods.
  • Adhere to all company policies, procedures, business code of ethics and other company requirements.
  • Undertaking any other tasks/duties as may be reasonably required.

Liaison:

  • Liaise with various internal departments, management, workrooms, sales and accounts on business related matters where required.
  • Liaise with customers, suppliers and corporate clients as required.
  • Demonstrate an ability to interact and cooperate with all company employees.

CRITERIA

Education:

  • Essential – a good solid education, with a minimum of GCSE passes in Maths and English or equivalent
  • Essential – Good PC skills, with experience in Word/Excel and Outlook – intermediate to advance level.
  • Desirable – Degree level/ NVQ 5 equivalents in Tailoring

Experience:

  • Experience in a similar role, which demonstrates excellence in undertaking fittings and tailoring techniques

Aptitudes:

  • Managerial/Leadership qualities
  • Excellent verbal and good basic standard of written communication skills
  • Attention to detail and accuracy
  • Excellent organisational and supervisory skills
  • Sound numeracy and basic computer literacy
  • Able to work systematically and use own initiative
  • A commitment to continuous quality improvement
  • Ability to work independently as well as part of a team
  • Must demonstrate a strong sense of customer focus
  • Results/task orientated
  • Excellent time management

Person:

  • Committed to the delivery of excellence of customer service
  • Personable 
  • Reliable, honest and committed
  • Confidential and discrete approach
  • Self-motivated.  Able to prioritise demands and make decisions under pressure, within a busy office environment
  • Calm manner, able to work under pressure and against rapidly changing demands and priorities
  • Able to work as part of a multi-disciplinary team
  • Presentable and smart appearance, to reflect our corporate image
  • Must be a team player

*Note:  There will be an element of travelling with this role and occasional evening work 

Senior Military Tailor/ Workroom Manager

Aldershot, UK
Permanent
Manager
£28,000.00

Published on 24 Feb 2021

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