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Wholesale Customer Service Representative

Wholesale Customer Service Representative c€33,000 + bonus Luxury Footwear Brand Milan

Zachary Daniels is working with a luxury brand who are looking for a Wholesale Customer Service Representative with footwear experience to join the team.

This is a great opportunity to be part of a large team as a Wholesale Customer Service Representative supporting both the wholesale team and customer accounts. As a dynamic business they are hugely successful and growing seasonally.

The role of a Wholesale Customer Service Representative involves:

  • Managing the order book from entry to delivery for assigned accounts
  • Liaising with accounts to ensure all orders are fulfilled on time, managing any issues/delays
  • Communicating effectively with accounts to ensure regular repeat orders and top ups are provided and attending market appointments as required
  • Working closely with wholesale teams to discuss accounts regularly and highlight any areas for growth or concern
  • Uploading orders onto SAP
  • Maintaining and reviewing orders to ensure all details entered are accurate i.e. quantity, price, product assortment
  • Monitoring shipment flow to ensure orders arrive on time
  • Prepare weekly shipping update ensuring sales are reported accurately to meet forecasts
  • Provide shipping documents to accounts to ensure invoices can be generated

As a Wholesale Customer Service Representative you must have gained experience in a similar wholesale role and have excellent attention to detail and communication skills. You must be logical, tenancious and be a team player.

The role of a Wholesale Customer Service Representative will be working in a brand that is currently updating their systems and processes so you have a chance to work with them defining these. Microsoft suite and e mail are essential, SAP and logistics knowledge would be advantageous.

Zachary Daniels specialises in recruiting for fashion positions - please visit our website for more roles.

BBBH15681

Wholesale Customer Service Representative

Milan (province)
Permanent
1 - 2 years of experience
Experienced Non-Manager
Manager

Published on 6 Jan 2020