Account Manager - Ladieswear

A fantastic new opportunity has arisen with my client, a well-established and highly respected ladieswear supplier to several leading high street retailers. With continued growth and exciting plans for the future, they are looking for an exceptional Account Manager to take ownership of their M&S account, responsible for managing, developing, and growing the business across Ladieswear.

This is a fantastic opportunity for someone with a strong understanding of the M&S customer and an existing knowledge of their ways of working. Experience working at M&S in a buying role, or managing the M&S account for a supplier or brand within the last five years, is essential.

You will take responsibility for the day-to-day management and development of the M&S account, working closely with both the customer and internal teams to ensure the successful delivery of product from initial development through to production and delivery. Hybrid working is offered for this Role 3/2

Main responsibilities and duties will include

• Manage and develop the M&S account, building strong and lasting customer relationships
• Identify opportunities to develop and grow the account
• Manage critical path timelines across multiple projects and product categories
• Work closely with Design, Production and Merchandising teams to ensure all deadlines are met
• Monitor orders from initial development through to final delivery, ensuring accuracy and timely execution
• Act as a key point of contact for the customer, responding promptly to queries, requests and updates
• Support product development, costing and sample coordination where required
• Keep up to date with market trends, competitor activity and customer requirements
• Ensure the highest levels of customer service are maintained at all times

Person Specification

• Previous experience working for a ladieswear fashion supplier or wholesale brand, with responsibility for the M&S account within the last five years
• Alternatively, experience working as a Womenswear Buyer at M&S would be considered
• Strong understanding of the garment production process and critical path management
• Excellent organisational skills with exceptional attention to detail
• Confident and commercially minded, with excellent communication and relationship-building skills
• Strong understanding of the M&S customer and product expectations
• Proactive, driven and focused on developing new business opportunities
• Ability to work effectively under pressure and manage multiple priorities and deadlines
• A flexible, hands-on team player who is willing to get involved and make things happen