Customer Service Executive (Temporary & Part Time)

We're hiring a part-time Customer Service Executive for a 8-week contract (3 days per week, Mon-Wed) to support peak trading in a fashion-homeware business.

The role will be remote with training to be office-based in the first week and is looking to start at the beginning of November. You'll deliver prompt, professional support across all channels and keep their Shopify and Gorgias records accurate and up to date.

Main responsibilities will include:

• Responding quickly and professionally to customer enquiries via email, social, phone and live chat.
• Handling end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Owning case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keeping Shopify orders/customer records accurate; raising refunds, exchanges and replacements.
• Flagging recurring issues and sharing insights with the team to improve CX.

Person specifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 8 weeks between November and December; able to work remotely.