Store Manager - Retailer Music/Film/Technology - Doha, Qatar

£35000 - £38000 per annum + Bonus, Health care & annual flight home
06 Oct 2016
03 Nov 2016
Nina Louise Hurel
Store Manager
Job Type
Store Manager Doha Qatar
Salary: 14,000 QAR - 15,000 QAR / month - the equivalent to £35k - £38k

Represents the brand to customers and is responsible for overall store operations. Leads overall store functions, whilst ensuring the deliverance of the highest customer service to maximize sales targets and ensure profitability. Delivers the highest levels of motivation and development of team members and ensures individual and store compliance with all company regulations and procedures. To direct, promote, and coordinate the store operations in a manner that will optimize the cooperative's market share and savings, improve the cooperative's efficiency, help achieve the cooperative's mission and goals, and result in outstanding customer service

*Responsible for achievement of set sales targets for the store through motivating staff, consistently monitoring figures and thinking of innovative ways to aid in achievement
*Responsible for achievement of all store KPI targets to allow improved efficiencies, operational effectiveness and achieve financial objectives
*Reduce stock loss and maintain costs control throughout the store(s)
*Lead the sales team in order to achieve store operational and financial goals
*Responsible for overall store planning in coordination with the Operations Manager
*Using information technology to record sales figures, for data analysis and forward planning to Operations Manager
*Monitor and achieve set KPI's including conversion rate, items per receipt, average shipping basket, etc.
*Encourage, propose, and implement strategies and plans for achieving store targets and driving sales
*Ensure that sales advisors are securing and closing sales effectively and quickly
*Maintain list of best sellers and identify store hot spots to optimize sales
*Ensure that promotions and displays are set up correctly by the visual merchandising team
*Review transactions for discrepancies and ensure cash register balances are accurate. Report issues or discrepancies to the Operations Manager and seek to resolve them following policies and procedures
*Meet financial objectives by preparing and reviewing store budgets, scheduling expenditures and analyzing variances, initiating corrective actions
*Responsible for coaching and training employees as to how to handle difficult and complicated sales through sharing sales techniques
*Exceed sales budgets and targets through effective team management and operational excellence
*Regularly review stock levels, fast and slow moving items, and ensure that deliveries are efficiently organized and merchandise is handled from orders to delivery on shop floor and make key decisions about the stock control
*Ensure stock loss levels are at or below the acceptable standards and maintain loss prevention activities
*Regularly review store layout and product display in order to adjust based on sales and collection
*Monitor store key performance indicators and work to address any gaps
*Ensure correct management of point of sales as well as cash handling
*Engage with customers and act on cross-selling and upselling opportunities in order to enhance sales
*Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
*Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
*Analysis the number of times the average inventory of a product is sold in a year and make a decision by coordinating with Operations Manger
*To have a plan and monitor the number of units sold in a period and the beginning on-hand inventory for the period
*Monitoring number of units per transaction

*Maintain close and consistent relations with customers for the purpose of customer satisfaction and aiding in retention
*Ensure all staff and managers follow Meet, Greet and Direct customers as and when required
*Ensure staff proactively resolve customers queries/complaints in a timely manner to avoid any customer complaints
*Ensure customer feedback is obtained to improve or provide new ideas for store operations
*Maintain strong connections and relationships with customers and VIP
*Understand and communicate the brand strategy, history, and philosophy to Sales Advisors
*Ensure that employees are familiar with the store collection and customer profile for the brand
*Communicate the brand customer profile to sales advisors in order to translate that into overall image and purchase recommendations
*Engage the customer by welcoming and acknowledging them courteously and according to their profile, style, and interests
*Answer customers questions on product, style, size, and availability of items
*Responsible for the visual impact of the store in line with brand requirements and guidelines
*Provide regular feedback to employees on performance and appearance of store floor, displays, and overall presentation
*Offer quality customer service to all customers and ensue this is replicated throughout the store
*Ensure that supervisors and the sales team take a proactive approach to sales offering assistance to customers
*Engage the customer through welcoming and acknowledging them when they enter the store
*Initiate conversations to understand customer's needs and requirements then make relevant suggestions
*Ensure that customer complaints and refunds are handled as per company policy
*Ensure that the brand and collection guides and catalogues are available for quick reference
*Maintain after-sales contact with customers to build relationships and drive repeat customers
*Oversee returns or exchanges as per policies and implement approved sales discounts and promotions in order to driver customer sales

If interested, Kindly send your CV to Nina Hurel
(Please note that due to a high number of applicants only those successful will be contacted)

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