Divisional Director - Garages

About us

Halfords is a leading UK provider of motoring and cycling services, with a diverse portfolio spanning specialist retail, an extensive garage network and a growing B2B offering. Together, these businesses deliver integrated, convenient solutions across every stage of the motoring journey.

With a national footprint and an expanding services proposition, our ambition is to build a best-in-class automotive services business that customers trust and colleagues are proud to be part of.

The business continues to evolve, with new leadership shaping the next phase of growth. This role plays a central part in how our garages network develops, creating a more customer-focused, commercially driven and high-performing operation.

About the role

We are looking for a Divisional Director to lead a large and complex automotive services operation, spanning approximately 90 sites and 800 colleagues in Scotland and the North East of England.

This is a senior leadership role with full accountability for performance, culture and capability across the division. You will lead a team of Regional Managers and deliver a step change in customer experience, operational standards and commercial outcomes.

There is a clear opportunity to strengthen culture, engagement and capability, building greater consistency and improving performance over time.

Success will come from your ability to build trust quickly, bring clarity and direction and create momentum at pace.

Key responsibilities

Lead and deliver the divisional strategy across a multi-site operation, with accountability for performance and long-term growth

Drive commercial performance through strong operational control, cost discipline and a clear focus on customer outcomes

Build and lead a high-performing leadership team, strengthening capability and embedding a culture of accountability and pace

Define and embed best-in-class operational standards, improving consistency and customer experience at scale

Strengthen capability across the division through recruitment, development and building a strong pipeline of talent

Own the growth of B2B and fleet relationships, unlocking new commercial opportunities

About you

You have operated at Divisional Director level within a multi-site environment and bring a track record of improving performance and leading cultural change at scale.

You bring strong industry understanding from an automotive services or garages environment and can apply this insight in a commercially driven environment.

You are a credible and experienced leader who builds trust quickly, brings clarity and delivers through others.

You have experience leading leaders at scale and building strong, accountable teams and you combine commercial sharpness with strong people leadership.

Reward and Benefits

Competitive salary plus car allowance and discretionary bonus

Pension, life assurance, 30 days annual leave plus bank holidays

Ongoing development and career progression

Colleague discounts across Halfords products and services

Wellbeing support and colleague networks

Diversity & Inclusion

At Halfords, we are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our one Halfords family.

This is a field-based role with regular travel across your division- Scotland and the North East of England