Floor Supervisor

Floor Supervisor

Birmingham

Salary: £14.00 per hour + SERVICE CHARGE

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Floor Supervisor to join our team at our Birmingham Arcade.

Key Responsibilities of the Floor Supervisor:

• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.

• Engage with guests to assess their experience, address needs, and resolve issues promptly.

• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.

• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.

• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.

• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.

• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.

If you have experience in the below too that would be advantageous:

• Working with guest parties of 10+ regularly.

• Working within Hospitality, Entertainment or a similar environment.

What we can offer you:

Great team discount of 50% off food & drink at any time for you and up to 3 friends.

Complimentary off-peak racing for you and up to 3 friends.

Paid volunteer days.

Access to GP 24/7.

Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £1000.

Enhanced maternity & paternity pay.

Paid bereavement leave.

Team discount platform, including gym memberships and retail discounts.

Financial wellbeing platform.

Holiday entitlement of 28 days including bank holidays.

Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch guest experiences then the race is on, you in?