IT Applications Support Analyst - Finance Systems

The role

Barchester Healthcare is one of the UK's leading care providers, with a strong reputation for delivering quality services across our homes and hospitals. We are now looking for an IT Applications Support Analyst to join our Finance Systems team. In this role, you'll provide essential desk-based support and system administration for our applications, with a focus on Civica billing and Medius Procurement systems. As we continue to grow and adopt new digital solutions, you'll play a key role in supporting additional applications across the business.

What you'll be doing

Provide responsive, desk-based support and advice to users across the business

Log and manage calls, emails, and tickets through our IT case management system

Resolve common functional and technical issues, escalating when necessary

Liaise with Finance, Procurement, and IT teams to ensure smooth system performance

Support users of all abilities, helping them become more confident and self-sufficient

Maintain accurate records in our IT Service Management system

Escalate bugs, issues, and enhancements through the correct channels

Be a friendly, approachable point of contact for non-technical users

What we're looking for

Experience: Strong background in application support and user engagement

Desirable: Knowledge of Civica, Medius, or similar billing/procurement systems

Education: Good standard of education including Maths and English

Skills:

Excellent written and verbal communication

Professional, approachable, and customer-focused

Strong problem-solving and organisational skills

Ability to build positive working relationships across teams

Self-motivated, trustworthy, and able to work under pressure

Why join us?

At Barchester, we live by our values:

Respect for colleagues and the people we care for

Integrity honesty and fairness in everything we do

Passion dedication and pride in our work

Empowerment enabling our people to succeed

Responsibility committed to providing excellent service

This is a fantastic opportunity to develop your career in IT support while making a difference in one of the UK's leading healthcare providers.

Apply today and join the team that's driving digital transformation at Barchester Healthcare.