Operations Manager

We’re looking for a northern Operations Manager to join our team! Scotland and north of England.

Reporting into the Operations Director and working closely with the People team, you will be looking after 6 to 7 of our restaurants. With several new openings in the pipeline, the successful candidate will be involved in our upcoming expansion. We are very food, service and people focused, and we are looking for an Operations Manager who shares the same passions!

Overview:

You oversee and remain ultimately accountable for the success and profitability of all aspects of restaurant operations in your area, ensuring Pho’s food and service standards are not only maintained, but continuously improved by having the right people and practices in place. As an integral part of the senior team, you are responsible for communicating the wider company message to all levels of management, to help ensure strategies and initiatives become consistent operational reality. You are the ultimate role model to your teams and truly live the Pho values: Give a shit. We are in this together. Be yourself. Have fun.

Key Areas of Responsibility:

Profitability & Control

Food Quality & Safety

Service Quality

Recruitment, Training & People Management

What we offer our Operations Managers

Competitive salary

Complete training programme

Work laptop and mobile phone

Paid Travel

Bonus schemes

Amazing staff parties

Free meals

Pension scheme

50% discount in all our restaurants

28 days paid holiday

Benefits Platform

What makes a Pho Operations Manager?

Great personality and individuality

Passion and care for your teams to drive their progression and build your Pho Family.– you’ve got to give a s**t!

A passion for food and customer service

Ability to be responsible for the profit and growth of your sites

Previous experience in an Operations Manager role

Desire to work closely with the management team and founders to lead our expansion.