Private and Personal Shopping Host (PT & FT)

Role Purpose

As a Personal Shopping Private Host, you will be at the heart of our new Luxury Shopping destination, where world-class hospitality meets personal shopping.

The Private Host is responsible for delivering an exceptional, seamless hosting & hospitality experience. Acting as the first point of welcome, the role ensures every customer interaction reflects our standards, values, and luxury service synonymous with Selfridges. The Private Host works closely with our Personal Shoppers, Concierge, and Restaurant teams to curate memorable, personalised experiences for our most valued customers.

Key Responsibilities

Customer Experience

Warmly welcome customers and introduce them to their private suite, clearly presenting amenities and services available.

Anticipate customer needs and personalise each visit to create a refined, effortless experience

Maintain discretion and professionalism at all times

Suite Presentation & Standards

Adhere to the opening and closing checklists

Ensure all suites and shared spaces are impeccably presented and aligned with Selfridges brand and service audit standards.

Collaborate with Operations to ensure suites are free of stock after each client visit.

Conduct regular checks to maintain cleanliness, ambience, and attention to detail

Food & Beverage Service

Present our menu with confidence and pride

Serve drinks and food with a natural hospitality flair

Ensure service is timely, attentive, and tailored to individual preferences

Maintain excellent product knowledge of food and beverage offerings

Stock Management & Ordering

Place and manage orders to ensure suites are always fully stocked

Monitor usage, rotate stock, and minimise waste

Liaise with relevant teams to maintain consistency and availability

Collaboration & Experience Curation

Work closely with Personal Shopping, Concierge and Restaurant teams to create seamless, end-to-end client journeys

Share knowledge of Brand activations, Restaurant offerings and luxury services to enhance client experiences.

Coordinate bespoke requests, celebrations, and elevated moments

Support special events, activations, and PS appointments.

About you

Hospitality-led, with a genuine passion for hosting and guest experience

Experienced in luxury hospitality, private clubs, hotels, or high-touch environments

Naturally warm, discreet, and attentive, with strong emotional intelligence

Detail-focused and proud of maintaining immaculate spaces and standards

Calm, organised, and confident managing hosting and service flow

An ambassador of Selfridges’ brand, values, and service culture