Retail Operations Manager

This is an opportunity for a Retail Operations Manager to join the head office of a fast growing fashion and sportswear brand.

Job Purpose:

To lead the Retail Operations team across various locations in London in ensuring the smooth day-to-day running of retail stores, providing administrative, logistical, and operational support to enhance store performance and customer experience.

Key Responsibilities:

• Staff Management: Recruit, train, schedule, motivate, appraise, and manage performance; handle HR issues.
• Sales & Profitability: Meet targets, analyze sales data, forecast trends, implement promotions, and control costs.
• Promotions and product strategy: Take decisions on product strategy across stores and lead promotional campaigns to drive key commercial goals
• Operations: Oversee daily store activities, maintain visual merchandising, manage stock, order supplies, and liaise with head office.
• Customer Experience: Resolve issues, and ensure high service standards.
• Compliance & Security: Enforce health & safety, loss prevention, and company policies. 

Person Specification:

Essential:

• Previous retail management experience at store or area management level

• Any fashion and sportswear experience is an advantage.

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Ability to manage multiple tasks and priorities effectively.