Store Host (Full Time)

Job Description

A Bit About The Role

Act as the first point of contact for customers

Be proactive in approaching

Deliver an extraordinary experience for all customers

Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond

Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team

Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

Make, tell and share stories

A Bit About You

Engage clearly, confidently and professionally with all customers, team members and managers

Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community

Be customer centric: excellent in delivering world class service

Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience

Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate

Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly

Provide feedback from customers to the wider team to ensure increased service levels

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.