Sales Support Merchandiser
Our clients are a well known & successful textiles Business ,now have a new and exciting role for a "Sales Support Merchandiser" experienced in delivering in a fast-paced environment and to short lead times.
The Sales Support Merchandiser will be a confident and adaptable individual who is a flexible, and an accomplished organiser. They will undertake the administration of multiple customer orders, across a range of customers, products and timescales in a professional way; as well as meeting customer requirements and maintaining excellent standards in customer service. The purpose of the role is to process the customer order from order receipt, production to delivery and invoice. This role requires the job holder to liaise with suppliers in the Far East and/or with the company’s Sourcing Office teams and communicate in a timely manner to customers both internally, and externally.
Responsible for specific customer accounts, the key responsibilities of this role include:
Order Book Management
Management and maintenance of accurate and timely information on company systems and managing a ‘critical path’ for every customer order.·
Support the development of accounts by seeking clarification of customer needs, improving efficiency of tasks and working closely with customers to achieve future as well as current needs
Completion of documentation and system data entry
Ensure critical path is accurate and deadlines are met
Provide effective solutions to problems
Maintain customer ways of working document up to date
Give clear instructions specific to customer needs and market requirements to Sourcing country teams and Suppliers so orders meet the customer and selling market needs, requirements
Work accurately with customer systems, platforms
Work closely and support Sales on admin, operational tasks related to their concerned accounts
Customer Service
Day to day customer contact with accounts, responding promptly to communications and taking appropriate actions to ensure all customer needs are met
Provide clear, accurate and professional communication
Build professional relationships with internal and external customers
Supply Chain
Work directly with suppliers in the UK and Asia and/or with the company’s Sourcing country teams
Manage and expedite deliveries
Working accurately with ERP system from sales order entry through to invoicing
Key Skills and Attributes
Detail orientated, highly organised individual
Proactive and positive, solution driven attitude and thrives in a fast-paced environment
Strong record of success in a similar role, ideally with experience working directly with High Street and on-line retailers
Experience working with Far East suppliers/offices to follow order management, familiar with production lead-times, issues
Self-motivated individual who can manage their time whilst offering flexibility in what is a demanding, customer led environment
Able to manage multiple tasks accurately
Proficient working with Microsoft Office package software (Excel, Word, Power Point, etc)
Excellent communication and interpersonal skills
Experience with ERP and or PLM systems (SAP/Syspro/BC/D365 etc or Centric, Flex PLM etc)
Hard working and have flexible attitude to work
Interested? Please don't delay , send your cv to us today !