Stockroom Coordinator

£11k uniform allowance

65% store discount

25 days holiday

About the Brand

Our client is a globally recognised fashion brand with a strong presence across international markets. Known for its contemporary aesthetic and elevated in-store experience, the brand places a strong emphasis on exceptional customer service, visual excellence, and commercial performance.

The Role

We are seeking an organised and detail-driven Stock Controller to join their NEW STORE OPENING. This is a hands-on role combining stock management and operational support with clientelling and client communication, making it ideal for someone who enjoys both behind-the-scenes organisation and client interaction.

You will play a key role in ensuring stock accuracy, smooth product flow, and a seamless experience for clients throughout the purchase and aftercare journey.

Key Responsibilities

Stock Control & Operations

• Manage and maintain accurate stock records across all watch inventory
• Receive, check, and process incoming stock deliveries
• Coordinate transfers between locations and liaise with suppliers and brands
• Conduct regular stock counts and audits, investigating discrepancies
• Ensure secure storage and handling of high-value timepieces
• Support order processing, packaging, and dispatch

Clientelling & Client Support

• Assist with client communications regarding orders, availability, and deliveries
• Support the sales team with client follow-ups and aftercare coordination
• Maintain accurate client records and contribute to CRM updates
• Help facilitate appointments, collections, and special client requests
• Ensure a smooth and professional client experience from purchase to delivery

Administration & Team Support

• Maintain internal systems and documentation
• Support sales and e-commerce teams with stock-related queries
• Work closely with the wider team to ensure operational excellence

Essential Skills & Experience

• Previous experience in stock control, operations, or administration within luxury retail or premium goods
• Strong organisational skills with exceptional attention to detail
• Comfortable handling high-value products
• Confident communicator with a client-focused mindset
• Experience supporting clientelling or CRM activity preferred
• Reliable, proactive, and highly organised
• Passion for luxury watches or premium products is highly desirable