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Customer Service Administrator

My Client is a multi award-winning lingerie and nightwear fashion brand.

I am recruiting for a Customer Service Administrator to support their global customer base through their online store.

The Role (Monday - Friday)

This role will support their customer base through their online store. As well as providing an excellent customer service experience, you will also provide general office support across an interesting and varied range of tasks.

As a successful applicant, you will have

  • A positive and bright disposition
  • The ability to use your initiative
  • A high level of motivation
  • Great interpersonal skills
  • Perfectly spoken and written English
  • Excellent communication skills
  • Excellent PC skills, including experience of using database systems. Experience using the Shopify system would be an advantage
  • Experience with B2C front line customer interaction in off line or online retail environment essential
  • Excellent knowledge of the Microsoft Office in particular Word and Excel
  • Excellent administrative skills
  • A flexible approach with a 'can do' attitude

Role responsibilities include

Reporting to the Brand Director you will

  • Provide the highest standard in Customer Service
  • Develop an excellent knowledge of the administration and order management of the Shopify e-commerce site and connecting systems
  • Manage and prioritise personal workloads effectively
  • Maintain knowledge of products
  • Be proactive in ensuring that the Customer Care team delivers a high-quality customer experience
  • Continuously seek to improve the customer experience
  • Work with the Web Manager to help improve the user experience on the site in line with customer's feedback
  • Update the Design and Development team on customer feedback to constantly improve the product lines
  • Positively support all changes and innovation that improves the customer experience
  • Be adaptable and flexible to ensure that customer expectations are always maintained
  • Support with the daily running of our London office with administration tasks as required

Customer Service Administrator

East London, London
3 - 5 years of experience

Published on 28 Jan 2020