Customer Service Assistant - Luxury Gifts Company

Location
London
Salary
£24000 - £26000 per annum
Posted
01 Oct 2018
Closes
29 Oct 2018
Ref
KM-12-65-34
Contact
Eva Konca
Function
Customer Service
Sector
Luxury
Job Type
Permanent
Level
Supervisor

Talented Online Customer Service Assistant wanted to join the Head Office of this luxury gifts company based in West London. This role is ideal for someone that can offer a first class service and build rapport with clients. Excellent potential for career progression!

The Role:

  • Provide an exceptional and personalised one on one service building up relationships with clients
  • First point of contact for online queries and registrations
  • Customer service via all online channels - Telephone, email and live chat
  • Management of client base and proactively following up and converting new business
  • Developing expert product knowledge on all 300+ affiliated brands
  • Continue an exceptional level of customer service throughout the process

The Candidate:

  • Previous customer service experience working within a luxury environment
  • Excellent verbal and written communication skills
  • Self motivation is key
  • Experience of working towards KPIs

The Package:

  • Salary between £24,000 - £26,000
  • Commission and excellent benefits

Please email your CV to kayla.mayston@fsrl.co.uk to apply.

Due to the large volume of applicants, only successful candidates will be contacted.

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