Assistant Manager- St Albans

St. Albans
Up to £22000 per annum + Bonus & Benefits
04 Sep 2018
02 Oct 2018
Gemma Worrow
Job Type
·To contribute to the achievement of sales and profit targets and corporate and individual productivity goals for self, team and store to maximise customer conversion and add on selling results by close monitoring of KPI performance. To take appropriate action in conjunction with the store manager to address performance issues where necessary.

·To assist in the Store's planning, co-ordination and implementation of events and the promotional calendar.

·To assist the store manager to communicate, monitor and maintain the highest standards of customer care within the Store.

·To assist the store manager in the recruitment, training, motivation and development of the team to optimise store performance to reflect the brand qualities. To assist the store manager in ensuring that all staff possess excellent product knowledge and are regularly trained on new products and approaches.

·To ensure that all staff adhere to policies and procedures in respect of Health and
Safety security in the store at all times.

·To assist in the maintenance of the highest standards of visual maintaining the highest house-keeping standards.

·To ensure that stock levels are regularly reviewed to maximise sales and liaise directly with the visual merchandising team to ensure store adheres to the required standards. Where necessary, take corrective action.

·To ensue that all customer complaints are dealt with in a sympathetic and timely manner and that a monitoring process is established in order that effective and timely solutions to customer issues are put in place.

·To develop action plans to increase sales, address problem areas and capitalise on trends and identify ways to increase sales through analysis of the store business sales reports.

·To be accountable for regular cycle counts to maintain data integrity and undertake regular preparation and execution of bi-annual stock takes.

·To ensure effective communication to all team members of store performance on a daily, weekly and monthly basis.

·To be accountable for health and safety matters for the store/concession

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